PRIVACY POLICY

1. Information We Collect

When you use our website or place an order, we may collect:

Your name
Email address
Billing details
Recipient name and occasion details
Personal stories and messages submitted for song creation
Technical information such as IP address and browser type

We only collect information necessary to provide our personalised song services.

2. How We Use Your Information

We use your information to:

Process and fulfil your personalised song order
Communicate with you about your order
Deliver your digital product
Respond to customer enquiries
Improve our services and website
Send marketing emails (only if you opt in)

We do not sell or rent your personal data to third parties.

3. Payment Information

Payments are processed securely through third-party payment providers (such as Stripe or PayPal). We do not store full payment card details on our servers.

4. Marketing Communications

If you subscribe to our mailing list, we may send occasional emails about offers or updates. You can unsubscribe at any time by clicking the unsubscribe link in our emails.

5. Data Storage & Security

We take reasonable technical and organisational measures to protect your personal data. However, no online transmission can be guaranteed 100% secure.

Your information is stored only for as long as necessary to fulfil your order and comply with legal obligations.

6. Your Rights (UK & GDPR)

If you are located in the UK or EU, you have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for marketing communications

To exercise these rights, contact us at: Hello@sentimentalsounds.co.uk

7. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You may disable cookies in your browser settings if you prefer.

8. Third-Party Links

Our website may contain links to third-party platforms (such as social media sites). We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Sentimental Sounds
Email: Hello@sentimentalsounds.co.uk